Refund & Return Policy

Refund & Return Policy – Webnex Solutions

At Webnex Solutions, we aim to deliver high-quality web development, design, and digital services. This Refund & Return Policy explains the conditions under which refunds may or may not be issued.

Service-Based Nature

All services provided by Webnex Solutions (including website development, design, SEO, and software solutions) are digital and customized. Once work has started, resources are allocated and time is invested, so refunds are limited.

Refund Eligibility

Refunds may be considered only if:

• The project has not been started yet
• No design or development work has been initiated
• No resources or tools have been assigned to the project

Non-Refundable Conditions

Refunds will not be provided in the following cases:

• Once project development or design work has started
• After approval of initial design or concept
• If project is delayed due to lack of client response or required information
• For completed or partially delivered work
• For domain, hosting, or third-party service purchases

Project Cancellation

If a client wishes to cancel a project:

• Cancellation before work starts may be eligible for a partial refund (after deduction of processing charges)
• Cancellation after work has started will not be eligible for any refund

Revision Policy

We offer revisions as per the agreed project package. We aim to ensure client satisfaction through proper communication and modifications instead of refunds.

Refund Process

If a refund is approved:

• It will be processed within 7–10 working days
• Refunds will be issued to the original payment method
• Administrative and transaction fees may be deducted

Contact for Refunds

For any refund-related queries, please contact us at: Webnex Solutions Support Team Email: info@aeroweb.us

Policy Updates

Webnex Solutions reserves the right to update or modify this policy at any time without prior notice.